FAQ

In Which countries can I buy Ninety online?

In Spain and the Balearic Islands (excluding the Canary Islands, Ceuta and Melilla) .
For international shipments within the European Union check prices .
For shipments to the rest of the world check prices.

Which is the deadline?

For standard orders, the deadline will be 48 to 72 hours, with a maximum of 5 working days to destinations within the Peninsula and 14 calendar days in all other destinations, from the payment of the purchase. For orders out of stock (waiting list) the delivery time will depend on the specific production of that piece.

Payment Terms

You can pay by credit card (Visa, MasterCard , American Express) or bank transfer.

Shipping costs

The shipping costs will be free from € 100. To ensure the correct reception of our products, shipments will be made with our courier reliable company.

Can I place orders for gift ?

Yes , the order will be wrapped with our special gift packaging and send to the address provided. To apply, please duly indicate in the “Comments” field data form.

How I can make a return?

To make a return, you have a maximum period of 15 working days from the date of delivery. Items must be returned in their original condition and with its packaging to the following address: Ninety World S.L. Avda Fuencarral 44, Campus Tribeca, Edificio 4B, Oficina 12, 28108. Alcobendas. Madrid

Will only be accepted product returns that meet these characteristics:

  • They must be new and have not been used
  • Within its original sealed packaging
  • With the invoice or ticket sales (if you had not received it, the return number assigned will be accepted)

The customer must send the product within 15 days after receiving the order, being the return costs assume by the customer, according to the Law of 15/1/96 number 7/1996 and not being refundable the amount of the purchase. The change is made or , otherwise , we give you a voucher valid for 3 months for the amount of the purchase. In any case it is advisable to contact our Customer Service via email info@ninety.es.

For any possible incident or complaint related to the delivery of a damaged or deteriorated product because of the transport, it must be carried out within 24 hours after receiving the order. If you request the replacement of the product purchased in www.ninety.es, our company is committed to making the delivery of your new product in perfect condition and collect the faulty upon delivery.

When you receive the order, check the number of packets that match specified in the attached document and the packaging is intact and not damaged or altered. In the event that any of these conditions is verified, it is necessary to make an immediate claim with the carrier and ask to sign with reserve, indicating that the transport document accepted is with reservation because of ” ( p. Eg . Damaged packaging) , sign the document and also request countersigned by the carrier. This procedure is necessary for the carrier to be responsible for any damages, if any, had been caused during transport.

Is there a warranty parts and ninety what is the duration?

Ninety pieces have a 3 month warranty for manufacturing errors. For cleaning parts, wipe with a soft cloth without rubbing, do not use any cleaning.

Note that the fantasy pieces can not be in contact with water, detergents and hard materials. Especially perfumes, sprays and creams can destroy the protective sheet rhodium and disintegrate the glue that holds the glass. No need to wear the jewelry wearing when sports are made or sleeping. Sweat can also damage the product. When not using the product, stored in the bag or case.

Silver jewelry can not be in contact with water, detergents, hard objects, perfumes or creams. The jewelry should be cleaned with a soft cloth after use and should be stored in metal boxes for protection.
Silver is a very soft material, strikes against hard objects can destroy the shape of the product.