Shipping and returns

Conditions and payment methods

The products will be paid by credit card ( Visa, Mastercard ) or bank transfer.

Shipments:

The delivery time of each item will depend on the availability of stock of it and this will be confirmed by www.ninety.es.

From the moment www.ninety.es article available, this will be sent by courier service.

The delivery will start from the following completion of the order, except Saturdays, Sundays and holidays 00:00 h.

In the event that the product arrives damaged or defective because of transportation conditions, it will be exchanged for the same product in perfect condition without any additional charge, as long as we communicate the incidence within 24 hours after receipt of order.

The order placed by the user will be delivered at destination within a maximum period of five (5) working days to mainland destinations and fifteen (15) calendar days for other destinations, from the payment of the purchase; except for orders paid via wire transfer in which case the period shall run from the issue via email confirmation of receipt of payment into the account Ninety World S.L.

For orders out of stock (waiting list) the delivery time depends on the time of production determined by the workpiece may be delayed up to 30 days.

The shipment of products shall be effected by transport company confidence ninety

No deliveries are made in PO, to any destination.

The corresponding customs charges and local taxes must be paid by the customer at the time of receiving the order.

If the recipient is absent, the carrier will leave a notice and the customer can contact the carrier to agree on the mode of delivery.

Ninety excludes all liability for defects or delays in delivery attributable to force majeure (bad weather, difficulty reaching the area expected delivery, etc.).

The products covered by travel insurance policies stipulated by ninety, according to the type of transport used.

If within a reasonable time has not yet received your order, we advise you to contact as soon as possible with our customer service, so our staff can check the status of your order and make a specific search with the carrier.

Having regard to the heavy traffic that is created during the Christmas period, delays in delivery deadlines specified may occur.

It is advisable to receive the package before Christmas, is to do one month in advance. When you receive the order, check the number of packets that match specified in the attached document, the packaging is intact and not damaged or altered.

For any possible incident or complaint related to the delivery of a product deteriorated or damaged because of transport it must be carried out within 24 hours after receipt of order.

Returns and Law Resolution

Ninety not accept returns on sales of goods that can be easily reproduced or copied with immediate character. The return of any goods will require the agreement of both parties.

Ninety reserves the right to demand compensation to offset any damage to the goods, as well as to recover the direct costs incurred for the return.

Ninety only accept the return of goods if:

  • Within marked for the purpose by the law, which is 15 working days, the buyer can exercise his right of withdrawal.
  • The exercise of that right only will be accepted and only when the goods were with their corresponding original packaging and when he was in perfect condition, and having fulfilled the requirements set out in paragraph describing delivery.
  • If the goods were defective: Ninety shall immediately replace the product for another with identical conditions and benefits.

In the case Ninety becomes unable to serve the product (for reasons not attributable directly or indirectly to it), he also shall repay the amount of the goods.

Ninety accepts the return of the goods when, for reasons attributable to, the requested product does not correspond with the requested by the client.

Return procedure

Call to request a refund or exchange. We will assign a return number and give a shipping address. Include in the original packaging all items received and forward the package to the address that we gave on the phone, including the return address in the return number.

Shipping costs associated with returning borne by the customer.

Upon receipt of the package, we will identify and verify the status of returned products. This may take 48 hours.

After the check will send you an e-mail approval and proceed immediately to exchange or return.

If there is any discrepancy, we will contact you with the same urgency.

If it comes to a refund, we will issue a voucher for the amount corresponding valid for 3 months.

To make a return, it has a maximum period of 15 working days from the date of delivery. Items must be returned in their original condition, its packaging to the following address: Ninety World S.L, Avda Fuencarral 44, Campus Tribeca, Edificio 4B, Oficina 12, 28108. Alcobendas. Madrid.

Product returns that meet these characteristics will only be accepted:

  • They must be new and have not been used
  • In its original packaging and sealed
  • With the invoice or ticket sales. (If he had not received the return number assigned will be accepted)

The customer must send the product within 15 days after receipt of order return costs being borne by the customer, according to the Law of 15/1/96 number 7/1996 and not being refundable the amount of the purchase. the change is made or, failing that, it comes with a shelf life of 3 months.

In any case it is advisable to contact our Customer Service via email info@ninety.es

For any possible incident or complaint related to the delivery of a product deteriorated or damaged because of transport it must be carried out within 24 hours after receipt of order.

If you request replacement product purchased in www.ninety.es, our company is committed to making the delivery of your new product in perfect condition and collect the faulty upon delivery.

When you receive the order, check the number of packets that match specified in the attached document, the packaging is intact and not damaged or altered.

In the event that any of these conditions is verified, it is necessary to make an immediate claim with the carrier and ask to sign with reserve, indicating the transport document accepted with reservation because of “(p. Eg. Damaged packaging) , sign the document and also request countersigned by the carrier.
This procedure is necessary for the carrier to be responsible for any damages, if any, had been caused during transport.

RETURN POLICY

General rules discontinuance:

The customer is entitled to cancel the contract under the terms provided in the revised text of the General Law for the Protection of Consumers and Users within fifteen calendar days of receipt of item.

The term of the right of withdrawal will expire 15 calendar days of the date of conclusion of the contract.

To formalize the withdrawal the customer must send the product and its original packaging in perfect condition to Ninety World SL, within the specified period, accompanying a communication establishing its willingness to withdraw from the contract, your data and contract whose intended withdrawal, or if necessary, a return form indicating their willingness to give up.

Formalized the withdrawal and returned the item along with its original packaging, we will proceed to the issuance of a voucher for the same amount with expiration of 3 months.

Changes: You can only change one item, another of equal or greater amount by paying the price difference, within the first 15 days of receipt of item.

Without prejudice to the right of withdrawal, the amount of purchases except in case of defect or damage is not returned, but before sending an item is carefully reviewed to avoid such circumstances.

In case you want to exchange or return an item you must send it to the following address along with its original packaging.

The shipping cost will always be charged to the customer, we recommend shipment by a courier company because of the type of product.

No changes or refunds of freight collect items will be accepted. Shipping address changes: Ninety World S.L. Avda Fuencarral 44, Campus Tribeca, Edificio 4B, Oficina 12, 28108, Alcobendas, MADRID. If you have any questions, you can contact us through our contact form or by calling 0034 661 347 912

Returns of defective items:

In cases where you consider that at the time of delivery the product does not comply with the terms of the contract, you should contact us immediately via our contact form with details of the product as well as the its damage, or by telephoning the number 0034 661 347 912.

You must return the product to the above address together with the Returns Form, and request repairs or replacement. This refund will be completely free.

We proceed to carefully examine the returned product and will notify you by e-mail within a reasonable time whether any refund or replacement thereof (if any). The refund or replacement item shall be made as soon as possible and in any event within 15 days after the date on which we send you an email confirming that comes the return or replacement of nonconforming item.

The refund will be made only when we can not replace the item with an identical one in perfect condition.

The amounts paid for those items that are returned because of some defect or defect when actually exists, will be refunded in full, including costs incurred delivery to deliver the item and the costs that you incurred to return it to us.

The refund will be made the same way as the payment was made.

If you have made the payment with credit card, the amount will be paid on the same card that was used to pay for the purchase.

Excepted the rights recognized by law.